(excerpt from article by John Mancini)
Consider these three data points from AIIM’s Process Improvement and Automation 2016 – A Look at BPM.
55% of organizations say BPM is “significant” (38%) or “imperative” (17%) for their business.
33% say they plan to replace their current BPM solution.
35% say it is the line-of-business manager who now evaluates BPM solutions.
This data points to a curious dichotomy among BPM end users. On the one hand, users see BPM as critical; on the other, there is a fair of dissatisfaction with existing solutions. My experience has been that if you say the words “Business Process Management,” or even worse, mention the acronym “BPM,” many business executives with long memories will often run for the hills, chased by ghosts of past costly, complex, over-budget and late process management projects.
Read the full article.