Like a lot of Epicor P21 users, Moody Price is a long term P21 company with 100+ users and they were in need of tools to help them scale growth and operate more efficiently. Cost and ROI were big influencers in their search for the right solutions, as was the need to quickly train new employees with intuitive user experiences.

As their business grew and with the COVID pandemic highlighting the need for more flexible work options, the way they had done business before needed to change. With so many paper files and manual processes, what worked well before was no longer sufficient to keep up with all their back-office document management and workflow needs.

Moody Price evaluated several other document management solutions but was unhappy with what they found, and nervous about stories of year-long implementations...and that with solutions having limited functionality to truly automate accounts payable as they needed.

A TrinDocs webinar to the P21WWUG caught leadership's eye at Moody Price, and the positive feedback they gained from the P21 user group convinced them to take a closer look and see if TrinDocs could be a viable solution for their business.

Learning of TrinDocs' direct access to P21, and TrinDocs' prebuilt integrations for true AP automation, led to discussions with their IT and AP teams about possibly using TrinDocs to help them go paperless and eliminate manual data entry.

TrinDocs' ability to offer both on-premise and cloud-hosted solutions was appealing to Moody Price, as they use both depending upon the needs of their business and the solutions available to best address whatever issues are at hand.

TrinDocs' transparent pricing model made it easy for Moody Price to calculate their return-on-investment, since TrinDocs does not charge based upon the number of documents processed or any other variable price escalators. To that point, Moody Price realized immediate ROI with TrinDocs by leveraging the technology to do much more, with far fewer clerical errors, while also reducing the workload on their Accounts Payable department.

TrinDocs worked with the IT and AP teams at Moody Price to develop their own, unique document management and workflow automation solutions that were both cost effective and flexible enough to grow with their business. TrinDocs' tailored approach to delivering solutions around clients' existing business rules, policies, and procedures, combined with TrinDocs' implementation expertise with Epicor P21 helped form relationships that are truly mutually beneficial and built to last. And TrinDocs ongoing support plus five-star service will guarantee it!

"TrinDocs is by far the best vendor we use when it comes to customer service! Their responsiveness and product knowledge are absolutely fantastic. Within hours, and sometimes even minutes, we have real solutions to issues. Their customer-centered culture is phenomenal! I feel important as a customer when I contact TrinDocs. I've never regretted the decision to use TrinDocs, period, ever!"

-- Kendall Ducote, Vice President Technology

TrinDocs Can Help Automate Much More Than Accounts Payable..."TrinDocs' ability to increase efficiencies and eliminate manual processes across our business is big for us. Whether it's payables, receiving documents, checks, or proof of delivery, TrinDocs is configurable to our needs and flexible enough to grow with us."

TrinDocs' Implementation Process Made Sure We Are Successful..."TrinDocs' approach to understand our business, their overall knowledge, and eagerness to help deliver real solutions for our business is impressive."

TrinDocs' Customer Support is Actually People, Great People..."TrinDocs provides the best support we get from any of our vendors, bar none. If you need an email, you get an email. If you need a phone call, you get a phone call. They're great people!"